Job Description

Objective/Purpose of the Position The Operation Manager supports the management team in leading daily front-of-house operations, guest experience, staff performance, and compliance for a fast-paced, elevated California bistro. The Operation Manager helps drive service standards, responsible alcohol service, and a positive team culture.
The Operation Manager works closely with the Management team to ensure operational excellence, financial performance, and compliance with company policies and California regulations. Tasks/Responsibilities – not limited to Operations & Leadership
• Oversee front-of-house operations during shifts, ensuring smooth and efficient service.
• Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws.
• Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks.
• Provide coaching, performance feedback, and documentation in partnership with the General Manager.
Guest Experience
• Maintain a visible floor presence to ensure a high level of guest satisfaction with minimal office time during service
• Resolve guest concerns promptly and professionally, escalating when necessary.
• Uphold service standards and the elevated bistro experience.

Responsible Beverage Service
• Ensure all alcohol service complies with California ABC laws and Responsible Beverage Service (RBS) requirements.
• Confirm staff maintain valid RBS certification and follow ID verification procedures.
• Manage situations involving intoxicated guests and document incidents.
Financial & Administrative
• Conduct weekly inventory. Support cash handling, POS management, daily reporting, and labor cost control.
• Ordering, inventory, and vendor coordination for the front of house. Focus on Bar operations.
Compliance & Safety
• Ensure compliance with California labor laws, health codes, and Cal/OSHA safety standards.
• Report and document incidents, injuries, and unsafe conditions.

Job Tags

Permanent employment, Work at office, Shift work

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