Job Description

Job Description

Job Description

Position Summary

Eagle Plumbing Repairs & Drain Cleaning is seeking an experienced, customer-focused Service Plumber to diagnose, repair, install, and maintain residential and light commercial plumbing systems. Our technicians are trusted professionals who provide honest recommendations, exceptional workmanship, and five-star customer service.

The ideal candidate is self-motivated, mechanically skilled, safety-conscious, and committed to delivering quality work while representing Eagle Plumbing with integrity and professionalism.

Essential Duties & ResponsibilitiesPlumbing Repairs

• Diagnose plumbing problems accurately.
• Repair water, drain, sewer, and gas piping systems.
• Perform drain cleaning using cable machines and hydro jetting equipment.
• Repair and replace water heaters (tank and tankless).
• Repair and replace sewer lines.
• Repair and replace water service lines.
• Repair slab leaks and underground piping.
• Perform fixture installations and repairs.
• Install garbage disposals, faucets, toilets, sinks, tubs, and showers.
• Repair leaking pipes and valves.
• Perform whole-home water repipes.
• Complete sewer tunnel repairs and trench sewer replacements.
• Install and repair backflow prevention devices when qualified.

Diagnostic Responsibilities

• Perform video sewer inspections.
• Locate underground sewer and water lines.
• Conduct leak detection.
• Perform hydrostatic testing.
• Diagnose sewer stoppages.
• Inspect cast iron drain systems.
• Determine repair options.
• Document findings with photographs and video.

Customer Service Responsibilities

• Arrive on time and professionally dressed.
• Introduce yourself to customers.
• Explain plumbing problems clearly.
• Present repair options honestly.
• Educate customers on preventative maintenance.
• Answer customer questions professionally.
• Obtain customer approval before beginning work.
• Collect payment upon completion.
• Leave the work area cleaner than you found it.
• Request customer reviews after successful service.

Daily Responsibilities

• Review schedule before leaving for first call.
• Inspect company vehicle daily.
• Maintain stocked inventory.
• Complete all required paperwork.
• Submit job photos.
• Upload invoices and reports.
• Maintain communication with dispatch.
• Follow company safety procedures.
• Attend weekly training meetings.
• Keep truck clean and organized.

Sales Responsibilities

Our technicians are trusted advisors—not pressure salespeople.

Technicians are expected to:

• Identify additional plumbing concerns.
• Educate customers on available solutions.
• Present multiple repair options.
• Offer financing when appropriate.
• Recommend preventative maintenance.
• Build customer trust through honesty.
• Maintain strong closing ratios through education and professionalism.

Required Qualifications

• High School Diploma or GED
• Minimum 3 years residential plumbing experience preferred
• Valid driver's license with acceptable driving record
• Ability to pass background check
• Ability to pass drug screening
• Ability to lift 75 pounds
• Ability to work overtime and rotating on-call schedule
• Strong troubleshooting skills

Preferred Qualifications

• Louisiana Journeyman Plumber License (preferred)
• Experience with ServiceTitan or field service software
• Sewer camera inspection experience
• Hydro jetting experience
• Water heater installation experience
• Tunnel repair experience
• Leak detection experience
• Excavation experience

Technical Skills

Technicians should be experienced in:

• Drain cleaning
• Sewer repairs
• Water line repairs
• Water heater installation
• Tankless water heaters
• Cast iron replacement
• PVC, PEX, Copper, CPVC
• Gas piping
• Sewer camera inspections
• Pipe locating
• Leak detection
• Fixture installation
• Hydrostatic testing
• Basic excavation
• Reading blueprints (preferred)

Physical Requirements

• Lift up to 75 pounds regularly.
• Climb ladders.
• Crawl under homes.
• Work in confined spaces.
• Dig trenches when required.
• Work outdoors in all weather conditions.
• Work in attics and crawl spaces.
• Stand, bend, kneel, and climb throughout the workday.

Performance Standards (KPIs)

Technicians are evaluated on:

KPIGoal

Customer Satisfaction

4.8 Stars or Higher

On-Time Arrival

95%+

Close Rate

Company Standard

Callback Rate

Less than 3%

Revenue Per Ticket

Meet Company Goals

Safety Compliance

100%

Truck Inventory Accuracy

95%+

Paperwork Completion

100%

Photo Documentation

100%

Attendance

Excellent

Required Equipment

Technicians are expected to maintain:

• Company service vehicle
• Company-issued tablet or mobile device
• Hand tools
• Power tools
• Drain cleaning equipment
• Sewer camera equipment (when assigned)
• Personal Protective Equipment (PPE)
• Company uniforms

Core Values

Every Eagle Plumbing technician is expected to demonstrate:

Integrity

We provide honest recommendations and never sell services customers do not need.

Excellence

We perform every repair to the highest professional standard.

Professionalism

We treat customers, coworkers, and their homes with respect.

Accountability

We take ownership of every job from start to finish.

Safety

We follow all company and OSHA safety procedures.

Teamwork

We support one another and communicate effectively.

Continuous Improvement

We are committed to learning new skills, technologies, and plumbing methods.

What Success Looks Like

A successful Service Plumber at Eagle Plumbing Repairs & Drain Cleaning:

• Diagnoses plumbing problems accurately the first time.
• Completes repairs safely and efficiently.
• Delivers exceptional customer service on every call.
• Communicates clearly with customers and dispatch.
• Maintains a clean, organized service vehicle.
• Completes all paperwork and documentation accurately.
• Protects customers' homes and property.
• Upholds the company's reputation through honesty, professionalism, and quality workmanship.
• Helps the company grow by building lasting customer relationships and earning referrals.

Why Join Eagle Plumbing Repairs & Drain Cleaning?

At Eagle Plumbing Repairs & Drain Cleaning, we invest in our technicians' success. We offer a supportive team environment, ongoing technical and customer service training, modern equipment, advancement opportunities, competitive pay, performance incentives, and the opportunity to build a rewarding career while serving the Greater New Orleans community with integrity and excellence.

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