Job Description

Corporate Trainer

The Corporate Trainer will develop and oversee training for franchisees at corporate locations in the DC area. The Corporate Trainer is also responsible for traveling and providing in-store training for new and existing franchise locations throughout the United States. The Corporate Trainer will start working in the corporate stores (for a minimum of 60 days) as a Team Member to ensure they become well versed in all responsibilities in store operations prior to training & traveling as a Corporate Trainer.

10%-30% travel is required and will depend on franchisee scheduled openings.

Responsibilities:

• Execute the 4-week Franchisee Training Program on site in Washington, DC for Toastique franchisees
• Support and guide franchisees on site for new Toastique location grand openings nation wide by assisting in coaching their frontline team members, preparing the restaurant space, and leading by example with exceptional customer service to ensure a successful grand opening weekend
• Provide tools and support to Managers and Franchisees for training team members
• Exercise leadership: encourage, persuade, and convince others to maintain high standards. Use an appropriate leadership style for different situations.
• Establish credibility through competence, continuity, integrity, and kindness
• Become a Toastique brand ambassador in company policies, procedures, standards, and goals. Maintain a current working knowledge of industry standards and regulations by working in the restaurants.
• Consistently display drive, energy and operate with a sense of urgency during each training
• Supervise training; utilize an individual's strengths to maximize their potential.
• Measure and provide counsel on improving operational and individual performance
• Foster open communication with management, team members & Franchisees
• Observe, communicate and follow up on opportunities and achievements in restaurants with Director of Training
• Support the activities of new restaurant openings which may include pre-opening training and hands-on training activities
• Support managers and Franchisees in developing managers and the succession of team members
• Respond to requests, inquiries, emails, and others in a timely, accurate fashion
• Flexible working hours required, including weekends
• Able to travel out of state for Franchise support - Travel will be in/out of state anywhere from 3-14 days at a time depending on the reason for the location visit (ie: grand opening, additional support or evaluation, follow up)
• Conduct onsite reviews and audits (Prime visits) of Franchise stores measuring performance against corporate operational initiatives and ensure franchisees understand and uphold brand standards (Food Safety, Quality, Service, Cleanliness), operational metrics, expectations, and brand standards (fast, accurate, friendly, etc.).
• Follow-up on all new store openings within your designed territory, ensuring the hand-off from development, to store trainer, and to operations occurred with excellence and the store has been set up for success. Conduct New Store training in special circumstances when Trainer is not available.
• Effectively plan and schedule travel calendar to gain efficiencies and utilize all systems and tools needed to execute highly effective visits.

Requirements:

• 2-5 years of leadership/training experience (at least 2 in a restaurant environment)
• Open availability including weekends and some holidays
• Open to travel 3-14 days at a time
• Reliable transportation
• Knowledge in Toast POS system preferred
• Spanish speaking preferred
• Barista knowledge preferred

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