Job Description

Corporate Trainer (Hawaii)

The Corporate Trainer is responsible for executing and reinforcing operational standards in Supreme Dumplings Honolulu, Hawaii. This is a flexible, high impact field role where scope is determined by business needs and individual strengths. Depending on experience, this role may focus on Front of House (FOH), Back of House (BOH), or a combination of both, ensuring excellence in service, culinary execution, and overall operations. The primary responsibility is not to create training programs from scratch, but to compile, reinforce, and operationalize existing standards, identify gaps, and drive real time improvements in execution, consistency, and team performance. This role is critical to scaling the business and ensuring every new and existing location operates at a high, consistent level.

Reports to: Corporate Training Manager

Key Responsibilities:

• Execute and reinforce company standards across FOH and/or BOH operations based on role focus
• Support new store openings in Hawaii through hands on training and operational deployment
• Evaluate in store performance and identify gaps in execution, systems, and team readiness
• Partner with GMs and DMs to drive accountability and implement practical, results driven solutions
• Coach and develop teams in real time to improve consistency, speed, and guest experience
• Ensure adherence to SOPs, food quality standards, and service expectations
• Support onboarding and ongoing development of team members
• Maintain training documentation, feedback, and performance tracking
• Act as an extension of field leadership to stabilize, support, and elevate operations

Travel Expectations & Support:

Extended travel to Hawaii for store openings and operational support. Company covers all flights to and from Hawaii. Company provides housing accommodations during travel assignments. Company covers transportation on the island. Company provides three meals per day during travel assignments. Flexibility to work 60 hours a week during openings and critical business periods.

Qualifications:

• 35+ years of restaurant or hospitality experience in operations, training, or multi unit support
• Strength in either FOH or BOH operations, with willingness to operate cross functionally
• Experience supporting restaurant openings strongly preferred
• Ability to coach, develop, and hold teams accountable in fast paced environments
• Strong operational awareness with the ability to identify inefficiencies and drive solutions
• Comfortable with frequent travel and extended on site assignments

Preferred Experience:

• Corporate or multi unit restaurant experience
• Experience in Asian or dumpling focused concepts preferred
• Experience working within structured SOP driven environments

Benefits:

Eligible employees may receive a comprehensive benefits package, with the employer covering 90% of the premium:

• Medical, dental, and vision insurance
• Paid Time Off
• Employee meals and discounts
• Opportunities for career growth and professional development
• Eligibility and benefit offerings may vary based on position and tenure

Supreme Dumplings is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, ancestry, disability, veteran status, or any other status protected under federal, state, or local law.

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