Thank you for your interest in joining First Bank. If you’re looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, you’ve come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking a Corporate Trainer. Duties and Responsibilities Designs and delivers training sessions on banking products, sales techniques, compliance, customer service, core banking systems, and conducting iPad and ITM demonstrations. Understands and instructs on the integration of digital channels into the customer experience. Develops onboarding programs for new hires and refresher courses for existing employees. Conducts needs analysis and identifies performance gaps across branches or retail teams. Creates and updates training and resource materials including Wiki pages and iSpring videos. Ensures all training content complies with banking regulations and internal policies. Monitors and evaluates the effectiveness of training programs via assessments, feedback, and performance metrics. Collaborates with branch managers and team leads to identify training needs and aligns learning objectives with business goals. Maintains accurate training records and provides reports to Executive Management. Stays updated on bank products, compliance and regulatory changes, fraud risk, and software. Tailors training style to different learning styles as necessary. Protects the bank and clients by following company policies and procedures and completing required BSA and compliance courses. Performs other duties as assigned. Qualifications Skill Requirements: Problem solving Written and verbal communication Coaching skills Presentation skills Customer service Computer usage Detail orientation Critical thinking Knowledge: Bank products, rules, and regulations Work experience: 3 years of banking and or experience Certifications: Certification in training preferred Management experience: n/a Education: Bachelor's degree in Finance, Business, Education, or related field preferred Motivations: Desire to grow in career Work Environment Work Hours: Monday through Friday, 8:00-5:00 (Additional hours may be required for company meetings or training.) Job Arrangement: Full-time, permanent Travel Requirement: The job requires travel to all branches. Remote Work: Not feasible Physical Effort: May require standing or sitting for prolonged periods. Environmental Conditions: No adverse environmental conditions expected. Client Facing Role: No, but occasionally will assist clients with complex questions and concerns. Culture of Team: Client-focused. Growth-minded. Take results seriously but not ourselves. The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits. EO / M /F/ Vet / Disability. First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status. Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources. Replies to all questions will be held in strictest confidence. #J-18808-Ljbffr First Bank
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